Rate includes
• Rates are per room per night, for Single or Double occupancy
• Rates are inclusive of 5% service charge and 10% government tax (VAT)
• Welcome drinks with towel
• Complimentary wireless Internet access
• Complimentary bicycle- Subject to availability
• Free access to Fitness facilities, sauna and steam room (for adult from 16 years and above)
• Shuttle bus from/to Hoi An Ancient Town and An Bang beach

 

Arrival and Departure policy
The minimum check-in age is 18 years old

Check-in:
02:00 PM daily
Early check-in is subject to availability. Please contact our reservation team before hand for assistance

Check-out:
12:00 PM
For late check-out before 6:00PM will result to 50 % charge of the room rate
For late check-out after 6:00PM will result to a full day room charge.

 

 

Cancellation Policy
• Any cancellation received within 7 days prior to arrival date will incur a charge of 50% of the booking value
• Any cancellation received within 3 days prior to arrival date will incur a charge of 100% of the booking value
• Failure to arrive at the resort will be treated as a No-Show and no refund will be made.

 

Credit Card Options
At Silk Sense Hoi An River Resort, we accept cash payments and various credit cards such as Visa, Master, American Express, JCB and ATM Card
Exchange Rates:
Only the exchange rates confirmed by our Reservation team are accepted.
Please be informed that guests will be responsible for any fees related to payment via credit cards. Silk Sense Hoi An River Resort is, under no circumstances, responsible for any fees caused by guests’ use of credit cards to complete reservations.

 

 

Children & Extra bed policies
• Extra Beds are available at VND 1,035,000 net per night inclusive of breakfast
• Children under 6 years old are free of charge (maximum 2 children each room)
• Children from 6- 12 years old are free of charge if sharing existing bedding with parent. Breakfast surcharge is 50% on adult rate
• Children above 12 years old are subject to Extra bed and full charge of breakfast rate
• Connecting rooms are available and subject to availability
• Baby cot is free of charge, subjects to availability.

 

Privacy Policy
Silk Sense Hoi An River Resort is dedicated to keeping your data secure and private. We will not share, resell, or distribute your personal information to any other company or entity, and any information you commit to us is for your own use and reference only, and for the benefit of the other members. We may track movements and communications on the site, and analyse statistics taken from data inputted into the site by users in order to improve our quality of service.
All images, video, writings, recordings, and all other digital media remain your intellectual property, however we reserve the right to distribute reproductions of work in a digital form only, however will never do so without your prior consent.