Silk Sense honored to be Agoda Gold Circle Award Winner 2024

The year 2024 marks another significant milestone in the journey of Silk Sense Hoi An River Resort, as the resort is officially recognized by Agoda, Asia’s leading online travel platform with the prestigious Gold Circle Award. This accolade not only acknowledges the tireless efforts of the Silk Sense team in enhancing service quality and guest experiences but also firmly establishes Silk Sense’s growing presence on Vietnam’s luxury travel map. Among thousands of global partners on Agoda, the Gold Circle Award is reserved for outstanding accommodations that continuously innovate, provide dedicated service, and deliver tangible value to both international and domestic travelers.

About the Agoda Gold Circle Award

Agoda Gold Circle Award is an annual award founded in 2009 by Agoda, one of the largest online booking platforms in the Asia-Pacific region and part of Booking Holdings (USA). The award was created to honor the best-performing accommodation partners based on rigorous and practical criteria derived from online booking operations.

Unlike community-based rankings such as Tripadvisor, the Gold Circle Award accurately reflects the operational quality of hotels based on real business performance, user experience, and sustainable collaboration with Agoda.

To achieve the Gold Circle Award, an accommodation must meet multiple criteria simultaneously, including:

• Customer Value: Offering competitive rates, flexible booking policies, and clear, reasonable promotions;
• Outstanding Performance on Agoda: High booking rates, quick guest responses, minimal complaints, and consistently positive customer reviews;
• Consistent and Recognized Service Quality: User ratings must remain high and stable throughout the year;
• Proactive Collaboration and Innovation: Actively participating in marketing programs, promotions, campaigns, and product development initiatives with Agoda.

Only a small portion of Agoda’s tens of thousands of hotel partners are selected for this award each year, highlighting the exclusivity and prestige of the Gold Circle Award. For accommodation providers, the award is more than just a trophy, it is a recognition of professional, consistent, and guest-friendly operations, both online and on-site.

Especially as the travel industry recovers and evolves strongly post-pandemic, hotels honored with the Gold Circle Award receive priority visibility on Agoda’s platform, reaching millions of travelers worldwide and gaining a significant competitive advantage in the international tourism market.

For guests, a Gold Circle-accredited hotel is a reliable guarantee of high-quality service, excellent amenities, value, and a complete, memorable experience.

Silk Sense honored as Gold Circle Award Winner 2024

In 2024, Silk Sense Hoi An River Resort was recognized by Agoda as one of the top-performing accommodations, receiving the Gold Circle Award Winner 2024. This accolade reflects the resort’s outstanding quality in elevating guest experiences while maintaining consistent and reliable service. Beyond being a proud milestone, it acknowledges Silk Sense’s persistent dedication to creating a green resort that embodies local identity, operated with care, professionalism, and integrity.

The first impression that captivates guests is the resort’s natural environment. Spanning 14,000 m², with over 70% dedicated to greenery, organic gardens, and water features, Silk Sense is one of the rare places in Hoi An that preserves clean, tranquil air. Most guests mention this in their reviews. The resort grounds are shaded with trees, with winding paths through the lush Caman garden, punctuated by birdsong each morning. It is a place to stay that is a space that touches the heart for those seeking calm amid the pace of modern life.

In terms of facilities, Silk Sense has been developed to meet international 5-star hotel standards, featuring over 80 rooms to cater to diverse needs, including Suites, Deluxe, Superior rooms, and private Villas with gardens and pools. Each room is thoughtfully designed in a contemporary Hoi An architectural style and fully equipped with modern amenities such as air conditioning, coffee machines, Kangen ionized alkaline water, and the warm, aromatic scents of herbs grown and processed by Silk Sense. Every detail reflects the resort’s strong focus on guest wellness and exceptional experiences.

Cuisine and Local Experiences at Silk Sense

Cuisine is another standout feature that keeps Silk Sense highly rated on Agoda and other major travel platforms. Areca Restaurant and Nipa Bistro offer diverse menus, including traditional Vietnamese dishes, Korean specialties, and authentic European cuisine. Guests often praise the flavors and quality, with some commenting that the food is “even better than many restaurants in the ancient town”. There are plenty of vegetarian options, and fresh ingredients are sourced directly from Silk Sense’s Caman Village. Beverages, especially Vietnamese and Italian coffee, are also highlights that keep visitors coming back.

Silk Sense also focuses on offering a variety of local experiences as an essential part of the stay. Activities include pottery classes, lantern-making, vegetable gardening, painting, and more. On-demand workshops such as cooking classes, coffee classes, and pizza-making classes are also available. These experiences are particularly loved by families with children, offering fun and engaging ways to connect with local culture.

Facilities and Service at Silk Sense

The resort offers a complimentary shuttle bus service with six daily trips to Tan Thanh Beach and Hoi An Ancient Town. In addition, the chlorine-free mineral pool, deep therapy treatments at Lotus Spa and the spacious gym are highly praised for their convenience and exceptional quality.

Finally, the most frequently mentioned highlight by guests is the people. Over 90% of Silk Sense staff are local, kind, humble and sincere. The team is always proactive, attentive and responsive, ensuring that every guest feels welcomed and cared for, just like being at home.

Silk Sense Hoi An River Resort is honored to receive the Gold Circle Award 2024, a recognition made possible by the synergy of strategic vision, a dedicated team, and the valued trust of thousands of domestic and international guests. The award is not only a source of pride but also a motivation for Silk Sense to continue its commitment to sustainable tourism, creating memorable stays and journeys that reconnect guests with nature and tranquility.

For more information and advice, please contact us via:
(H) +84 96 126 6363
(E) info@silksenseresort.com
(F) https://www.facebook.com/silksenseresort
(IG) @silksenseresort
(A) 01 Dong Da Street, Hoi An Tay Ward, Da Nang City, Vietnam