Children Policy
  • A maximum of 02 children under 12 years old are allowed to share the bed with their parents.
  • Children under 6 years old sharing the bed with parents stay free of charge, including meals and accommodation.
  • Children from 6 to 11 years old sharing the bed with parents stay free of charge for accommodation; breakfast is subject to a surcharge of VND 235,000 per child.
  • Children 12 years old and above are required to use an extra bed and will be charged at the adult rate of VND 1,130,000.
Check-in & Check-out Policy
  • Check-in time: 14:00
  • Check-out time: 12:00
  • Early check-in or late check-out is subject to room availability.
  • Early check-in before 14:00 will be charged 50% of the room rate.
  • Late check-out until 18:00 will be charged 50% of the room rate.
  • Late check-out after 18:00 will be charged 100% of the room rate.
Information We Collect

We may collect information such as your full name, contact details, booking history, payment information, communication preferences, and any other data you provide through our website, applications, email, or during your stay with us.

How We Use Your Information

We use your information to provide and improve our services, process bookings, communicate with you, ensure security, and comply with legal obligations. We may also use your data to personalize your experience, and only with your consent where required.

Withdrawing Your Consent

You have the right to withdraw your consent to the processing of your personal data at any time by contacting us directly. Please note that withdrawing your consent may affect our ability to provide certain services to you.

Security

We are committed to protecting your personal information. Appropriate technical and organizational measures are implemented to prevent unauthorized access, use, disclosure, alteration, or destruction of data. However, no method of transmission or storage is completely secure, and therefore we cannot guarantee absolute security.

Personal Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes for which it was originally collected, including compliance with legal, regulatory, tax, accounting, or reporting requirements. When the information is no longer required, it will be securely deleted or anonymized.