Silk Sense Hoi An River Resort through the lens of international customers

For thousands of international visitors who have stayed at Silk Sense Hoi An River Resort, this place is not only a green 5-star resort in the heart of Hoi An, but also an emotional “second home”. The impression does not come from the architecture, the food or the high-class service but from the kindness, gentleness and depth. Whether coming from Australia, Europe, Japan or any other country, every visitor can feel the sincerity present in every interaction at Silk Sense. Not noisy, not fussy, it is the rustic professionalism and hospitality of Hoi An that has created a distinct mark, making many people come back a second, third time… and continue to recount that journey as a beautiful memory.

Customer trust in Silk Sense

Among the myriad of resort options in Hoi An, Silk Sense Hoi An River Resort stands out like a green gem on the Co Co River. Silk Sense has left a strong impression on visitors with genuine, positive reviews from their own experiences with this resort. From Google Reviews, TripAdvisor, Booking.com to Facebook, thousands of high-scoring reviews reflect the absolute satisfaction of customers when choosing Silk Sense as their destination.

On TripAdvisor – one of the most prestigious travel review platforms in the world, Silk Sense regularly appears in the list of “Top favorite resorts in Hoi An”, with hundreds of 5-star reviews and comments such as:

“A wonderful stay! Green space, extremely friendly staff and impeccable food.” – Nguyen Thao, tourist from Ho Chi Minh City

Booking.com also noted that Silk Sense’s average score is always high (over 9.0), with the most notable factors being cleanliness, amenities, and staff. The official Facebook Page with more than 22,000 followers is also where customers share memorable moments during their vacation and leave many positive feedbacks. It can be said that Silk Sense has built a solid trust with its dedication and constantly improving service quality.

Attentive and dedicated service

In countless comments from visitors, the phrases “attentive service”, “friendly staff” and “attentive care” are repeated as a unique mark of Silk Sense. The staff here are well-trained, professional and carry enthusiasm and sincerity, creating a feeling of closeness and warmth for every visitor.

From the front desk, restaurant to housekeeping, staff are praised for their politeness, promptness and willingness to assist. Many customers are particularly impressed by the personalized services such as:

●  Remember your guests’ food preferences at breakfast

●  Support birthday or anniversary organization upon request

●  Dedicated guide to resort activities or local cultural experiences

An Australian customer left the following review on Google:

“This is the only place in Vietnam where I feel at home. From the moment I walk in until I leave, every staff member takes care of me with a smile and genuine hospitality. 5-star service!”

Green space with high-class resort facilities

A big plus that often appears in reviews is the cool green space, sophisticated design and high-class amenities of Silk Sense. The resort is known as an “oasis in the heart of Hoi An” with more than 70% of the area covered with trees and flowers, bringing a feeling of absolute relaxation from the first moment you set foot here.

Many customers praise the fresh air and peaceful space here, especially suitable for family vacations, couples or tourists who need a place to “detox their souls”. Besides the green landscape, Silk Sense also owns a system of luxurious rooms, a chlorine-free mineral salt infinity pool, a relaxing Lotus Spa, Nipa Bistro with rich cuisine and a play area for children.

Highlights mentioned frequently in the review:

• Rooms are spacious, clean and quiet, with interiors that combine modern and traditional Hoi An styles
• Mineral salt pools, not only aesthetically pleasing but also good for health, are very popular with international tourists
• The green space in the heart of the resort, with gardens, lotus ponds and stone-paved paths, all contribute to creating a relaxing atmosphere that is hard to find.

Thanks to these factors, Silk Sense is always on the list of ideal resorts for a “healing” vacation in Vietnam.

Experience diverse indigenous cultures

Silk Sense offers visitors unique cultural experiences, helping them connect more deeply with Hoi An – a famous heritage city. Many reviews highly appreciate the resort’s organization of activities imbued with local identity, helping customers explore cultural beauty in a relaxing way.

Some outstanding activities that are often praised by guests:

• Making Hoi An lanterns: Visitors can create their own handmade products to bring home as souvenirs
• Farming tour and Countryside Gifts: Experience authentic and exciting Vietnamese rural life
• Pickleball, Vietnamese language learning, coconut leaf folding or candle making and pizza making experiences are also organized every day by schedule or upon request.

For families with young children, classes like “Kid Cooking Class” help children learn while playing, creating memorable memories with their parents. These cultural activities are what make Silk Sense different and leave a deep impression on international visitors, making them want to come back again and again.

In an era where tourists can easily access and share information, real reviews from customers are the most honest sharing about service quality. With thousands of sincere compliments on reputable platforms, Silk Sense Hoi An River Resort is an ideal vacation destination, helping to preserve each person’s beautiful emotions and memories. If you are looking for a stopover in Hoi An with dedicated service, fresh green space and unique local cultural experiences, let Silk Sense accompany you on your upcoming vacation!

For more information and advice, please contact us via:
(T) +84 235 3754 999
(E) reservation@silksenseresort.com
(F) https://www.facebook.com/silksenseresort
(IG) @silksenseresort
(A) 01 Dong Da Street, Cam An Ward, Hoi An City, Quang Nam Province, Vietnam