Terms & Conditions
Arrival and Departure policy The minimum check-in age is 18 years old Check-in: 02:00 PM daily Early check-in is subject to availability. Please contact our reservation team before hand for assistance Check-out: 12:00 PM For late check-out before 6:00PM will result to 50 % charge of the room rate For late check-out after 6:00PM will result to a full day room charge.
Cancellation Policy • Any cancellation received within 7 days prior to arrival date will incur a charge of 50% of the booking value • Any cancellation received within 3 days prior to arrival date will incur a charge of 100% of the booking value • Failure to arrive at the resort will be treated as a No-Show and no refund will be made.
Credit Card Options At Silk Sense Hoi An River Resort, we accept cash payments and various credit cards such as Visa, Master, American Express, JCB and ATM Card Exchange Rates: Only the exchange rates confirmed by our Reservation team are accepted. Please be informed that guests will be responsible for any fees related to payment via credit cards. Silk Sense Hoi An River Resort is, under no circumstances, responsible for any fees caused by guests’ use of credit cards to complete reservations.
Children & Extra bed policies • Extra Beds are available at VND 1,035,000 net per night inclusive of breakfast • Children under 6 years old are free of charge (maximum 2 children each room) • Children from 6- 12 years old are free of charge if sharing existing bedding with parent. Breakfast surcharge is 50% on adult rate • Children above 12 years old are subject to Extra bed and full charge of breakfast rate • Connecting rooms are available and subject to availability • Baby cot is free of charge, subjects to availability.